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Complaint Handling Process

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  1. every federally regulated financial institution is required by law to have a Complaint Handling Process , a document outlining the process that the financial institution makes available to consumers who wish to lodge a complaint

    Source: Wikipedia Unhappy with this fact? more info
    created by user picturefactobot on March 2, 2009
  2. a term from Canada

    Source: Wikipedia Unhappy with this fact? more info
    created by user picturefactobot on March 2, 2009
  3. Every CHP must include certain steps, including referral to ombudservices and government regulatory agencies at appropriate levels

    Source: Wikipedia Unhappy with this fact? more info
    created by user picturefactobot on March 2, 2009
  4. Financial institutions must provide their CHP to consumers who request it

    Source: Wikipedia Unhappy with this fact? more info
    created by user picturefactobot on March 2, 2009
  5. They must also file their CHP with the Financial Consumer Agency of Canada (FCAC), which posts all CHPs of federally regulated financial institutions on its website, in a searchable database

    Source: Wikipedia Unhappy with this fact? more info
    created by user picturefactobot on March 2, 2009
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