There are two main definitional characteristics which distinguish it from other types of marketing
The first is that it attempts to send its messages directly to consumers, without the use of intervening media
This involves commercial communication (direct mail, e-mail, telemarketing) with consumers or businesses, usually unsolicited
The second characteristic is that it is focused on driving purchases that can be attributed to a specific "call-to-action." This aspect of direct marketing involves an emphasis on trackable, measurable positive (but not negative) responses from consu
The term direct marketing is believed to have been first used in 1961 in a speech by Lester Wunderman, who pioneered direct marketing techniques with brands such as American Express and Columbia Records
attractive to many marketers, because in many cases its positive effect (but not negative results) can be measured directly
Some direct marketers also use media such as door hangers, package inserts, magazines, newspapers, radio, television, email, internet banner ads, pay-per-click ads, billboards, transit ads
marketing jargon for sustaining and growing B2C relationships
a form of marketing developed from direct response marketing campaigns conducted in the 1970's and 1980's which emphasizes customer retention and satisfaction, rather than a dominant focus on 'point of sale' transactions
differs from other forms of marketing in that it recognizes the long term value to the firm of keeping customers, as opposed to direct or "Intrusion" marketing, which focuses upon acquisition of new clients by targeting majority demographics based up
According to Leonard Berry , relationship marketing can be applied: when there are competitive product alternatives for customers to choose from
relies upon the communication and acquisition of consumer requirements solely from existing customers in a mutually beneficial exchange usually involving permission for contact by the customer through an "opt-in" system
and traditional (or transactional) marketing are not mutually exclusive and there is no need for a conflict between them