nader's lexicon

Acquisition

is a Gnutella-based peer-to-peer and BitTorrent client for Mac OS X

Adium

1. free instant messaging client
2. supports multiple protocols
3. originally created by college student Adam Iser
4. first version released in September 2001
5. GNU General Public License

Amarok

linux based music player for KDE

Customer relationship management

1. (CRM) is a term applied to processes implemented by a company to handle its contact with its customers
2. CRM software is used to support these processes, storing information on current and prospective customers
3. Information in the system can be accessed and entered by employees in different departments, such as sales, marketing, customer service, training, professional development, performance management, human resource development, and compensation
4. Details on any customer contacts can also be stored in the system
5. The rationale behind this approach is to improve services provided directly to customers and to use the information in the system for targeted marketing and sales purposes
6. There are several different approaches to CRM, with different software packages focusing on different aspects
7. From the outside, customers interacting with a company perceive the business as a single entity, despite often interacting with a variety of employees in different roles and departments
8. Several commercial CRM software packages are available, and they vary in their approach to CRM
9. While there are numerous reports of "failed" implementations of various types of CRM projects, these are often the result of unrealistic high expectations and exaggerated claims by CRM vendors
10. One of the primary functions of CRM software is to collect information about customers
11. The following table lists the top CRM software vendors in 2006-2007 (figures in millions of US dollars) published in a Gartner study

ICQ

instant messaging computer program

iFart

Digital Sound Machine and entertainment system bringing laughs and enjoyment to its users

KDE

powerful system for an easy-to-use desktop environment

Miranda

a minimalist, open source multiprotocol instant messaging application

Nessus

In computer security, Nessus is a proprietary comprehensive vulnerability scanning software

OEM

Certain OEM programs have limited functionality, but most do not

Piwik

an open source web analytics system written in PHP

Safari

uses Apple's WebKit for rendering web pages and running JavaScript